For Easy Returns/Exchanges…A return label with simple instructions is included with your purchase to make the process quick and easy. If you are making an exchange, please email me so that I can hold the other tapestry for your consideration. If you need to make a return and a label is not included with your order, please contact me at 585.381.0669.
You have exactly 15 days from the day that the package arrives at your site to notify me that you are returning the artwork. The artwork must arrive back at the studio undamaged. Your payment will be refunded to you in approximately 7-14 days minus the shipping charges. Please make sure to follow the re-packing and return insurance instructions that have been included inside the container.
If the package arrives with any damage do not open the package but call immediately 1.585.381.0669.
You may return or exchange items by shipping them to:
70 Lafayette Parkway
Rochester, NY 14625